We will be open for regular business hours, including Saturdays, starting June 1st.
7/22/20 Patients Only Policy Will Continue
We miss you all, and we wish we could permit you to enter the lobby, but our building is small so we will be continuing our Patients Only Policy at this time. Even in the Green Phase, PA's policy states that businesses should not open unless the business can offer 6’ social distancing to visitors and staff. While we can safely treat your pets, we do not have the ability to offer clients a safe social distance inside the hospital. Our exam rooms are small and confined, putting both you and our team members at risk (even with masks) and the waiting rooms are not spacious enough to accommodate six feet of distance between multiple clients or between you and our team. We will continue to observe our regular business hours (found at the bottom of the page.)
PA Guidance for Businesses Permitted to Operate
All medication and food pick-ups, as well as dropping off fecal and urine samples, also will be conducted via our Curbside Service. You must be wearing a mask in order for us to approach your vehicle.
Additionally, please plan to get your pet out of your vehicle for us. Our team members are not permitted to crawl into or lean into your vehicle.
Remember: Regular Hours - Patients Only - Curbside Service
HOW DOES PATIENTS ONLY WORK?
1. When you arrive for an appointment, call us from the parking lot to check-in. Be prepared to tell us what color and type of vehicle you are driving as well as the phone number from which you are calling so that we can contact you once your pet is inside. (There’s a sign on the building with our number.) If you do not have a mobile phone, knock on the window or door and then step back. Someone will respond.
PLEASE KEEP YOUR PHONE ON AND DO NOT MAKE OTHER CALLS SO THAT YOU ARE AVAILABLE WHEN WE CALL.
2. A technician will call you after check-in to review any pre-visit information and concerns, medications and your observations on your pet’s activity and behavior at home. We encourage you to send along written notes and/or questions that you can send along with your pet.
3. A team member will come out to bring in your pet for the appointment. You must be wearing a mask before we can approach, and you must get your pet out of the car so that we do not have to lean into the interior of your vehicle.
4. After the appointment, the doctor will call to discuss the exam, any needed diagnostics, and a treatment plan. Then you will be transferred to the front desk to complete your invoice before your pet, your notes and any medications are delivered to you.
COVID-19 Safety Procedures Poster
4/6/20 LIONS and TIGERS and...COVID? OH NO!
You may have seen articles and posts discussing preliminary studies about cats and ferrets being susceptible to the coronavirus. Now a tiger at the Bronx Zoo tested positive for Covid-19, the disease produced by the virus.
Stop right here! It’s important not to panic. DO NOT give your cat away. There’s still a lot of research to be done, but so far, we believe that your indoor cat or ferret is no threat to you. Both the CDC and the World Health Organization have found no evidence that your domestic pets can give you Covid-19. You, however, could infect your cat or ferret if you are carrying the virus, since the infection appears to be transferring FROM humans TO cats/ferrets. Some studies show that cat-to-cat transmission is possible.
So what should you do? Here are our recommendations:
If you are self-quarantining and have indoor pets, continue doing what you’re doing: stay home and stay safe.
If you can keep your outdoor/indoor cat inside, you should. Remember, cat-to-cat transmission may be possible, so if your cat goes outside, it could be at risk.
If you or someone in your household tests positive or is suspected to have Covid-19, limit contact with your pets to avoid transferring the virus to them. In such a case, everyone in the household, including pets, should be quarantined for a minimum of two weeks, and if anyone has symptoms, quarantine for at least several days after symptoms have abated if that extends past the two week period.
Here are some links for additional information about COVID-19, as it relates to your pets.
- The Centers for Disease Control and Prevention (CDC): Coronavirus FAQ's about human and pets: https://www.cdc.gov/coronavirus/2019-ncov/faq.html#animals
- PA Department of Health: FAQ's about COVID-19 (mostly human info): https://www.health.pa.gov/topics/disease/Pages/Coronavirus.aspx?fbclid=IwAR2D1bcgUc4m4SQjCnyRSdEXWB6qfALqcqgW4-Fq5MVZLYb8zmLZ0xJZj-Q
- The American Veterinary Medical Association: FAQ's for pet owners: https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19