September 21, 2022
Customer Service Representative Job Description
We are seeking a Full-Time candidate for veterinary front desk/reception work, preferably with prior experience in the field. The primary job for a Receptionist/Customer Service Representative is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good Customer Service Representative is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.
The Customer Service Representative must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. Customer Service Representatives answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out the day’s appointments, process payments and manage financial information, and communicate between clients and other staff.
Customer Service Representatives must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.
Customer Service Representatives should have a firm belief in the quality of veterinary care we provide and communicate this sense of assurance to our clients. The Customer Service Representative must know and understand our services and recommendations and be able to clearly communicate these to our clients. Some knowledge of animal medical care is desirable.
Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the Customer Service Representative who is responsible for creating a good first and last impression on our clients. The importance of this role can not be overemphasized.
Candidates must be able to lift up to 40 lbs and speak, read and write the English language with proper grammar. Full-time candidates should expect to work approximately 36 hours per week and must be available 5 days a week and to successfully compete, must have some direct reception experience or a background in veterinary care.
Resumes with a cover letter should be emailed to Practice Manager Michelle Gority at firstname.lastname@example.org